FAQ
Which countries do you ship to?
We ship all orders from our warehouse in Germany. Delivery is available to all EU countries, the UK, Switzerland, and the United States.
Please note: Since all packages are sent from Germany, shipping costs are calculated at checkout based on the weight of your order and the destination country. Checkout our shipping pricing here!
Can I return my order?
Yes! You can return any order within 14 days of receiving it, as per standard regulations. We kindly ask you to choose your items carefully and try to avoid unnecessary returns — they’re costly and have a big impact on the environment.
According to our return policy, we share the return costs with you: You cover the return shipping, and we’ll send out the replacement at our expense. Learn more here!
Where can I get help?
Our support team is available Monday to Friday and primarily speaks German and English — but don’t worry, reach out however you’re comfortable, and we’ll do our best to help!
You can contact us via email at support@streetconnect-402.com
Are the pieces limited?
To ensure fast delivery, we pre-produce all styles in limited quantities before each release and keep them in stock at our warehouse.
This means some items can sell out quickly. If a style is unavailable, you can sign up for a restock notification on the product page — we’ll email you as soon as it’s back!
Shipping
Fast DHL shipping
All orders are shipped with DHL and include tracking. In most cases, your order will leave our warehouse on the next working day.
If you’re ordering from outside the EU, we’ll take care of customs clearance and provide all necessary documents.
Please note: Additional customs fees or import charges may apply depending on your country. These costs must be covered by you to receive your package.
Order tracking
As soon as your order is shipped, you’ll receive a shipping confirmation email with your tracking link.
Please note: The tracking link is generated while your package is still at our warehouse, so it might take up to 24 hours for the tracking to update and show the pickup status.
Shipping issues
When you notice any issue with your order during our past the delivery please reach out immediately to our support crew and we will assist you as good as possible!
You can contact us via email at support@streetconnect-402.com
About us

Our core
Street Connect was born from the grind, hustle, and soul of skateboarding. This brand isn’t just about style—it’s a tribute to the raw energy of the streets.

Our people
Built for those who live the life and wear it with pride, every piece is a nod to the pavement and the grind, a true reflection of a culture shaped by wheels, concrete, and the push to keep moving forward.

Our Lifestyle
Street Connect isn’t just a Brand—it’s a movement. A lifestyle rooted in loyalty, authenticity, quality, and the untouchable spirit of street culture. Let the street do the talking.